Just when I thought customer service was a thing of the past…. out of nowhere someone wows your socks off. After our recent visit to New Jersey, I’d lost faith in a thing called customer service. Our first night we had someone who we figured out was the host of the restaurant only after he was half way down the hall with the menus look back and glare at us. The hotel we stayed at charged a $70 late fee because we were two hours past check out time, even though we’d told them our first night that we would be late to check out, and the company that sent us has at least two people in that hotel every night. Then we had a recent episode with our bank who is supposed to be working for you, but they aren’t folks. All people seem to care about these days is making a buck.
Up to tonight, I’d lost faith. We are planning our wedding and have recently figured out that while it would be great fun to have a Cinderella wedding, no one tells you the price tag that comes with that, and the burden it brings. It dawned on us that a wedding is about two souls coming together and expressing love for each other and God… not the table arrangements, guest list, or food.
At this point we’ve already signed a few contracts and put down some money. Upon calling our great “band guy” and explaining our situation he was more than willing to help us come to a more than happy medium. Craig provided something called Customer Service. Something that in this fast paced world had just about become extinct. It’s so refreshing to find an individual that can see the bigger picture. Someone that can see beyond what would have been a buck today can turn into something much more than that later. Its things like that that make a world of difference, and thats why we were willing to pay what we were. I, we, really appreciate it and hope that more people can see the bigger picture.
