Our house is slowly but surely coming along now. We are very excited. Every weekend we drive out to see the progression. Unfortunately this past weekend not much had changed from the previous weekend. There still isnt a frame up. However, they have plenty of time, and we figure that they are pushing ahead on some other homes right now rather than ours.
Weve been in frequent contact with the DFW Design Center. They have been a bit of a pain. Its just adding a middleman to the mix and they are never well informed.
They called to tell us that the carpet we selected was being discontinued and that we had to choose another carpet. We went out to look at other options and the 4 others that there were initially were gone also. There was not a color or quality that was the same to what we chose. We left in frustration and made a few phone calls to the builder, our sales guy, and the design center. We were then told they did have enough carpet. Then we were called and told that the carpet would be coming from 3 different dye lots.
THEN after many more trips to look at different carpet samples and many more phone calls we were informed that they did in fact have enough carpet for our house.
From our various phone calls we found out that the design center just was not doing their job. If theyd gotten all the information about what was going on before contacting us, we could have saved about 8 hours of our time.
Hopefully there will be no more situations like this. Weve already experienced a similar situation with our cabinetry ‘going through a reselect process and getting mixed information from the design center and builder’.
Im still pleased with Highland homes due to the fact that they are usually the ones that fix the problem and are always trying to accommodate us. Just beware of middleman.
