I saw a commercial the other day for Hotels.com and thought I would go see what the deal was. They are a local company, I have driven by the building several times and thought if they could save me some money on my trip to Vegas then so be it. I found the hotel I wanted, ‘THEhotel’ and they had rooms available for the right dates, even when last week the hotels website was saying they were sold out for a day during our time there. I went ahead and made the reservations on Hotels.com since I had thought it was some deal for them. But just to be sure, I went over to the actual website and checked, and WHOA, they had rooms open for the right week as well, for less money. So I called Hotels.com to cancel or ask for a price adjustment, and here is where the fun begins.
Hotels.com does NOT make the same claim most travel sites do, that they will have the lowest published price. Travelocity, Expedia, and Vegas.com all have this guarantee, but not Hotels.com. And, they expected me to pay a $25 fee, even though the reservation was less than 5 minutes old, and I was under the impression they would match the price. The price on the hotels website was quite a bit lower, so I just ate the 25 bucks, happy not to give Hotels.com any money considering the rude customer service I received when asking my questions, and the uncompetitive lack of lowest price guarantee.
In short, when booking for a hotel, always just use their website or a travel agent you trust. Dont waste your time on the discount websites that are just more trouble than they are worth, and not actually a discount.
