In Southlake, Texas, there is a really nice town square shopping center. In the phase II area they opened a Hilton. Granted it is a Hilton, but I figured “It is Southlake, and I am sure they are trying to be boutique.” Well, they were. It was very tastefully decorated, very much like theHotel in Vegas.
The room, a corner suite with whirlpool was $319 a night and probably worth it but for a few things I will get to in a second. The room was huge, a comfortable desk, two flat screen TV’s, a monster bathroom with both a large whirlpool and shower. The bed was comfortable, although we didn’t sleep in it. Overall, no complaints for the room, but it was perhaps a little overpriced. $260 would be a bit more inline with other hotels in this area as well as other major cities.
We checked in early, about 1p, there was no valet on duty at this time. We self parked, lugged our bags to the desk, and checked in. The staff was friendly and efficent. At this time we declined bell service. They had our reservation and check in was fast. But here is where the problems began. For those of you that do not know, I use a cane due to my hip injury several years ago. The front desk clerk saw my cane and without asking put us in an accessible suite. The only difference was the shower, it was one of those with the stool and hand shower head.
I can’t stand it when people make assumptions about me. I didn’t reserve an accessible room, nor was I asked if I required one. In fact, I do not require or want one. I do not like the showers, they are cold, and often there are a lot of handles everywhere that get in my way.
At this time, I chose not to complain, but to just deal with it. Jessica and I went about our evening and returned to the hotel after a decent meal at Truluck’s. We decided to try the whirlpool, only to find it did not work. Engineering came up and tried to fix it for about 30-45 minutes then we were called by the front desk and moved to another room. Ten minutes later we tried the new room’s whirlpool, only to find that it did not work either. Again another 30 minutes of engineering tinkering with it and it still didn’t work. I went to the front desk to complain and Dan told me that they didn’t have any more rooms to move us to. That was fine, and this point I was so annoyed that a “4 star” hotel couldn’t have a whirlpool working for $319 a night!
We decided to checkout and just go home, which really sucked. I really was looking forward to the whirlpool due to my hip and really wanted to spend the time with Jessica while my mother watched Illianna. Jessica had mentioned several times that night about how much she was looking forward to the bath that never got to happen.
Checkout was fast, thank God, but I was pissed off and quite terse with the front desk staff. I rarely stay in Hilton hotels and am again reminded why that is. I really prefer the Hyatt chain if I can not find an Omni or iPrefer hotel instead. I doubt my Hilton Honors card will get much use in the future. Oh well, back to planning and getting ready for either another great New Mexico trip staying at a B&B or the Hyatt, and then of course there is Hawaii we are planning which will be Four Seasons, where I am sure the whirlpool will work.